Shipping Options

We currently offer these shipping options within the United States:

Contiguous U.S.
Standard Ground 3-8 business days
2nd-Day Air 2-3 business days
Next Day Air 1-2 business days

Most orders will arrive within the times given above. However, you should be aware that the times listed are averages, and due to circumstances beyond our control it is possible that some shipments may take longer.

Our goal is to process all orders within 24 hours of receipt. However, please allow 1-2 business days to process your order prior to shipping. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding postal holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.

Light Fixture Industries, inc. (“LFI”) reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Shipping Costs

The cost for shipping is based on the items ordered and will vary from order to order. Available products, shipping rates, and fees may vary depending on the delivery address for your order.

The total shipping charge is based on the weight of each item being shipped. You can calculate the shipping charges by visiting UPS.com or USPS.com and entering the total shipping weight of your order from Origin Zip Code 17111. If you prefer, you may contact our office for assistance before you submit your order.

In some cases, the shipping charge may not be calculated or correctly calculated at time of checkout, and we will advise you via e-mail of the final cost or additional shipping cost of your order for approval before we ship. Please contact us for further information.

Shipping Details

Incorrectly entered addresses or changes post-shipment may delay delivery and incur penalty fees. Please enter address information in the appropriate boxes and double-check for typos and other errors.

Please allow 1-2 days to process your order prior to shipping. Delivery times listed above apply only to orders shipped to continental U.S. addresses. Hawaii and Alaska please allow 1-2 additional days.

Please note that we do not currently ship to Alaska, Hawaii or other US territories apart from the contiguous US. Please contact us for further information.

Shipments are delivered by package carriers such as Federal Express, DHL Airborne Express, UPS (United Parcel Service), or USPS (United States Postal Service). Large orders are shipped by Common Freight Carriers. You may also order via FAX. Delivery charges are based upon the items ordered and will vary from order to order. We will respond as quickly as possible to confirm delivery charges to your destination. Please be sure to include specifics of the items ordered and include your phone and fax numbers and your email address so that we can contact you.

Multiple Delivery Addresses

If you need to send items to multiple addresses, please place separate orders for each address.

International Shipping

LFI does not ship internationally. LFI will only ship to freight forwarding companies in the contiguous United States.

Available products, shipping rates and fees may vary depending on the delivery address for your order.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from LFI, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Customs authorities require the value of the order to be stated directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fees) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. Please contact us for further information.

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping to APO/FPO Addresses & Other Locations

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

     

City Field:

Enter "APO" or "FPO."

     

State/Province/Region Field:

Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.

     

Country Field:

Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

Guam and U.S. Protectorates/Insular Areas

Having trouble with addresses for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia? Following these steps should help:

     

Country Field:

Select the correct name from the drop-down menu. Do not choose "United States."

     

ZIP Code Field:

Always double-check for the correct ZIP code.

Commercial Mail Receiving Agency (CMRA) Addresses

If you are a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number; instead, use # or PMB. This will help make sure that your address is not mistaken for a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Large Orders

For orders containing large quantities of merchandise shipping to a single address, please email or call during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays).

Any Item Over 150 Pounds

Any item that weighs over 150 pounds requires special handling. We will contact you as quickly as possible to determine additional shipping costs.

Overdue Delivery

Products in our warehouse generally ship within 1-2 days of placing the order; however, on occasion, the item may temporarily be out of stock. If you have not received your order in the time expected, please contact one of our customer support representatives during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays).

Order Cancellations

Unshipped items can be cancelled as long as the item was not manufactured or customized specifically for your order. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable. Approved refunds will be processed within 7 days via original payment method.

Need Additional Help?

Send us an email or call during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays).

Terms of Service

Please also review our Terms of Service, which governs your purchases and use of this website.